Passenger service
Ankara Esenboga airport is constantly improving its carefully designed works to offer its visitors a suitable infrastructure for flights at the highest level in both domestic and international terminals. Efforts continue to provide the best service to disabled passengers and families with children regarding airport passenger service, pre-flight baggage handling and CIP services.
Check-in
We are constantly working to make your flight from Ankara Airport as easy as possible. A few tips that will allow you to spend your time more comfortably at our airport:
* Keep your ticket, valid passport, visa and other travel documents with you if necessary.
* Due to the strict controls imposed by the airlines, please check the contents of your luggage in accordance with the permissible size and weight.
* Please check your Travel Insurance.
* You can take advantage of our attractive restaurants and shopping areas.
* If your child is going to travel alone or if you want to travel with your pet, please contact your airline.
CIP Services
Do you have a flight at Ankara Airport, whether for international flights or domestic flights? Do you want to take your airport experience to the highest level with our CIP services that will give you priority and privileged service? With our professional and hospitable team, we are with you at the terminals with the services you will see below 24/7.
Please contact your Travel Agency for CIP services, Express Check-in, VIP Lounge and additional services specific to you.
Disabled Passengers
We would like you to enjoy being at an easily accessible airport with our experienced staff who will take care of your various needs specific to disabled passengers and passengers with reduced mobility. Warning signs have been placed at the existing crossing points between the terminal and the car park and ramps have been created.
There are washbasins and toilets suitable for disabled passengers, special check-in counters and areas. In addition, guidance track and warning surfaces have been applied for our visually impaired passengers. There are enough wheelchairs at our airport for disabled passengers to use.
Traveling with Children
Both our Ankara airport operation and our airlines offer many services to make your children's travel as easy as possible. There are various children's playgrounds in the terminals and all our terminals are equipped with suitable childcare rooms. We would like to point out that there are many activities for children at our airport. Many of our stores offer colorful toys and our restaurants serve special menus for our little guests.
Will your child travel alone?
Airlines are obliged to take care of unaccompanied children. Airlines guide your child throughout the journey and ensure their safety. Our outgoing child passengers are accompanied from the check-in counter to the plane, and our incoming child passengers are handed over to their families upon departure. For more information, please contact the travel agencies serving at Ankara airport.
Baggage Services
In addition, a luggage storage service is available 24 hours a day for a fee. The fees are calculated on a daily basis and are charged after the delivery of the escrow item.